Sometimes you might need a helping hand to navigate the complexities of customer leadership.
A brief analysis to gain an understanding of the organization's CX efforts. The purpose is to identify strengths and weaknesses and provide recommendations to improve the customer experience. Includes:
- Interviews with key internal stakeholders
-Intervjuer med kunder
- An analysis of the organization's ability to deliver the right customer experience
This service is offered in collaboration with Custellence. Sign up for a free CX Discovery here: https://campaign.custellence.com/cx-discovery-session-helen-rigamonti
Does your team need a shared understanding of what CX work entails? Our workshops and training sessions:
- Create insights into customer journeys through concrete examples and customer stories
- Clarify how CX impacts the entire organization
- Improve your teamwork and customer focus
Do you want to define a clear CX vision and set common goals? With our strategic advisory, we kick-start the process by:
- Developing a clear and unified CX strategy
- Ensuring that everyone is working towards the same overarching goals
- Using customer journeys as strategic tools for business development
Do you want to inspire and motivate your leadership and employees? My lectures and presentations:
- Share insights and best practices from other organizations
- Provide concrete examples of how you can improve the customer experience
- Help you become more customer-centric
Do you need coaching and mentorship in your CX role? With my CX Buddy Program, you will receive:
- Advice and support on how to effectively drive change
- Assistance in creating a customer-centric culture
- Support in navigating the challenges you face
Do you want to join a network of CX leaders? Through my new CX network, you can:
- Exchange experiences and insights with other CX leaders
- Share challenges, successes, and best practices
- Learn new ways to improve the customer experience
Expressions of interest are being collected right now, and once enough people have signed up, we will start a network group.
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