Sometimes you might need a helping hand to navigate the complexities of customer leadership.
Få koll på vilken kundupplevelse ni levererar. En kort men skarp analys av hur väl organisationen möter kundernas förväntningar. Vi kartlägger styrkor och förbättringsområden. Syftet är att identifiera var gapen finns och hur de kan minskas.
Innehåller:
– Intervjuer med nyckelpersoner
– Kundintervjuer
– Bedömning av organisationens kapacitet att leverera rätt kundupplevelse
Does your team need a shared understanding of what CX work entails? Our workshops and training sessions:
- Create insights into customer journeys through concrete examples and customer stories
- Clarify how CX impacts the entire organization
- Improve your teamwork and customer focus
Se exempel här
Do you want to define a clear CX vision and set common goals? With our strategic advisory, we kick-start the process by:
- Developing a clear and unified CX strategy
- Ensuring that everyone is working towards the same overarching goals
- Using customer journeys as strategic tools for business development
Do you want to inspire and motivate your leadership and employees? My lectures and presentations:
- Share insights and best practices from other organizations
- Provide concrete examples of how you can improve the customer experience
- Help you become more customer-centric
Do you need coaching and mentorship in your CX role? With my CX Buddy Program, you will receive:
- Advice and support on how to effectively drive change
- Assistance in creating a customer-centric culture
- Support in navigating the challenges you face
Do you want to join a network of CX leaders? Through my new CX network, you can:
- Exchange experiences and insights with other CX leaders
- Share challenges, successes, and best practices
- Learn new ways to improve the customer experience
Expressions of interest are being collected right now, and once enough people have signed up, we will start a network group.
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