How to Become a Customer Leader
Being a customer leader means seeing the world through the customer's eyes, making decisions that enhance their experience, and never forgetting that it is the customers who pay our salaries.
A customer leader drives business development based on the customer journey.
Strategic Advisory
Define the customer experience you want to deliver and establish common goals.
A customer leader makes decisions based on the customer experience.
Instead of solely focusing on internal processes, profitability, and efficiency, a customer leader always puts the customer at the center of strategic decisions. Every decision within the organization is evaluated based on how it will impact the customer experience.
Inspirational Lecture
Motivate your leadership and employees to walk in the customer's shoes.
Mentorship
Navigate with me through the challenges you face in customer leadership.
Network
Exchange experiences and insights with other customer leaders.
"Many companies proudly claim to be customer-centric. However, I often encounter customer leaders who lack the proper mandate and conditions. The customer's voice is often weak in the leadership team."
A customer leader clarifies how each individual contributes to the customer experience.
Förstå kundens behov av kundservice med ramverket Jobs-to-be-Done
Genom att tänka på vad kunden vill uppnå, istället för att bara fokusera på deras omedelbara problem, kan vi bättre
What can the manager do to make the customer's voice heard?
Så, vad innebär det att vara en kundledare? Det innebär att se världen genom kundens ögon, att göra beslut som
CX-ledare utan makt – då är det dags att sluta låtsas vara kundcentrerade
Det är ofta jag möter CX-ledare som har fått uppdraget att transformera sina organisationer till att bli kunddrivna, men som
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